Description

Director, Technical Training 

JO# 240490

On-Site Work Statement:

This is an on-site/in-person work opportunity.

Marketing Statement:

At Metro, we invest in staff to expand career pathways and develop the next generation of Metro leaders and technical skills experts. We aim to attract, develop, and retain top talent where individuals feel valued, supported, and proud of their contribution. We also have a longstanding commitment to diversity, equity and inclusion.

The Technical Training and Development Team is hiring a Director, Technical Training to bring industry and adult-learning techniques and best practices to lead the development and delivery of Safety Training at Metro and consistent delivery of operations certification efforts. The successful candidate for this position will have strong leadership skills within the context of a unionized workforce, the ability to leverage data to develop trend analysis, identify root cause, and support problem solving and continuous improvement, and the ability to effectively and efficiently collaborate across the agency and communicate to executive leadership.

Certification and Safety Training is one of five training verticals under Technical Training and Development and ensures oversight and management of timely required operational certification, provides foundational rules-based training such as Roadway Worker Protection, and provides safety training to personnel across Metro. This position collaborates with senior level management and leads a team of talented Managers, Supervisors, Training Instructors, and Certification Officers to implement consistent operations certification evaluation and comprehensive safety training programs to meet Metro's operating and safety needs. This position will also support the establishment of the Center of Excellence Training Academy

If you are passionate, inspiring and authentic, and looking to work in a dynamic, fast-paced and stimulating environment, come join us.

MINIMUM QUALIFICATIONS

Education

• Bachelor's degree in Education, Technical Instruction Design, Industrial Engineering, or similar discipline.

In lieu of a bachelor's degree, a High School Diploma and four (4) years of training program administration experience, in addition to the experience stated below, will be considered.

Experience

• A minimum ten (10) years of experience in the development, administration,  and/or implementation of large-scale training programs, with specific experience in technical skills field preferred; experience must include at least four (4) years in a middle manager or higher-level capacity, responsible for leading and ensuring a qualified and well-trained workforce.
  
  

Certification/Licensure

• Valid Driver's License
• Roadway Worker Protection (RWP), General Track Access & Roadway Safety, within 2 months of hire
  
  

Preferred

• N/A
  
  

Medical Group

Ability to satisfactorily complete the medical examination  for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Mission Essential Designation

In accordance with the Washington Metropolitan Area Transit Authority's Continuity of Operations Plan (COOP) this job has been identified as critical to mission essential functions. Incumbents in this role may be required to report to or continue to work in the event of authorized office closings or service suspensions due to severe weather, natural disaster, fire, operational emergencies or related events.

SUMMARY

The Director, Technical Training directs, through subordinate management, the design, development and delivery of technical and supervisory training programs for operations and infrastructure maintenance and technical groups and/or development and implementation of certification and recertification testing for specified Rail Transportation and Metro Integrated Command and Communication Center positions, and the design, development, and delivery of safety training programs for personnel throughout the Authority. The incumbent directs the creation and implementation of comprehensive technical, safety, and professional development training programs to meet the Authority's operating and maintenance needs. Establishes training assessments and standards that are applied consistently across operations and infrastructure maintenance to meet short and long-range strategic goals.

The incumbent collaborates with all Planning & Performance, Operations, Infrastructure, and Safety & Readiness senior-level management to effectively and efficiently provide quality training that meets strategic, operational, and safety requirements.

ESSENTIAL FUNCTIONS

• Effectively plans and directs comprehensive operations and infrastructure technical and maintenance training to include training assessment, curricula development, personnel standards development, training aids development and training presentation to ensure that all activities are accomplished efficiently, safely, economically and in conformance with WMATA policies and procedures.
• Oversees planning, development, establishment, coordination, and monitoring of all certifications and re-certifications of Rail Transportation and Metro Integrated Command and Communication Center positions which require certification. Ensures all certifications are current in accordance with corresponding frequency requirements and that operations staff are qualified to perform their job function and their ongoing performance is measured based upon meeting specified criteria at a specified interval.
• Directs all aspects of operations and infrastructure technical and maintenance training and employee training programs, ensuring proper and safe methods of providing maintenance while ensuring alignment with safety and regulatory requirements. 
• Develops scheduling and control procedures for training. Establishes management objectives, develops performance indicators, and maintains workload measurements.
• Develops, administers, and implements effective employee selection and promotional procedures, reviews eligibility standards and supervises the transfer/promotion of apprentice maintenance employees, ensuring compliance with Federal regulations, guidelines, collective bargaining agreements and WMATA policy.
• Collaborates with Operations and Infrastructure Management to develop and evaluate operations and infrastructure technical and maintenance training programs, identifying training needs, and proposing resolutions. Represents Technical Training & Development and serves as a member on Authority training committees and task forces.
• Develops annual training budget requirements and works within established fiscal and personnel budgetary constraints including monitoring vendor contract services and expenditures. 
• Develops, administers, and implements selection process to ensure best-qualified Instructors. Selects, supervises, trains, motivates, assigns, evaluates, counsels, and disciplines staff. Enforces WMATA rules, policies, procedures, and applies provisions of labor agreements. May represent Operations or Infrastructure at disciplinary hearings, legal proceedings and other meetings.
• Prepares and presents timely reports on class performance, instructor/employee pass/fail rates, employee certification analysis, and comparisons to previous classes. Makes recommendations for improvement.
• Identifies training needs and determines objectives, goals, and methods of instruction for curriculum and lesson plans. Evaluates efficiency and cost effectiveness of program content and methods of instruction. Observes, evaluates, and recommends improvements in teaching techniques. Ensures modifications and/or new equipment are incorporated in instruction.
• Effectively utilizes available incident data, certification and safety training program data, and benchmarking research against peer agencies and other analogous innovative companies to ensure the departmental programs are continuing to meet the Authorities needs while continuing to improve on existing programs or implementing new programs where proven needs are documented and approved by leadership.
  
  

The functions listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:

• Skills and/or behavioral assessment
• Personal interview
• Verification of education and experience (including certifications and licenses)
• Criminal Background Check (a criminal conviction is not an automatic bar to employment)
• Medical examination including a drug and alcohol screening (for safety sensitive positions)
• Review of a current motor vehicle report
  
  

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment.  It is not intended to replace the official job description.  Job descriptions are available upon confirmation of an interview.